There was no invoice in my parcel

Your invoice is issued electronically and sent to the email address on the order, which is why most parcels contain no printed invoice.

If you cannot find it:

1. Check your spam / junk folder.
2. Confirm the email address entered at checkout was correct.
3. Email [email protected] with your order number and we will resend it.

A return or exchange does not require a printed invoice — your order record is with us. Including a note with the order number inside a return parcel is enough to match it.

For a company invoice, the details must be entered at checkout; see business invoice. To correct details on an issued invoice, see billing details.

Some destinations require a commercial invoice attached to the outside of the parcel for customs. Where that applies it shows the sender's company name and a goods description required by customs rules.