An item is missing from my parcel

First check whether your order was split into two shipments — this happens for size or weight reasons and the second parcel can arrive separately. If your orders shows more than one tracking number, that is the explanation.

If it shipped as one parcel and an item is missing:

1. Photograph the box, the packing material and everything that was inside, together in one frame.
2. Photograph the shipping label as well.
3. Send your order number and the images to [email protected] or WhatsApp +905061461923.

We check our packing records and the shipment weight. Where a shortage is confirmed, the missing item is sent at no cost; if it is no longer in stock, that item is refunded.

If the packaging looks opened, say so explicitly — that points to interference in transit and requires a carrier claim, which needs your photographs.