What is store credit?

Store credit is a balance held against your account that can be used at checkout. It can arise when:

• a refund is credited to your account at your request instead of back to the card;
• a balance is granted as part of a campaign or a goodwill resolution;
• wholesale arrangements are settled against an account balance.

You can see the balance and its movements in the store credit section of your account; each line shows date, description and amount.

When you have a balance it can be applied at checkout and any remainder is paid by card.

Store credit is not converted to cash — it is granted for use on purchases. If you would rather a refund went back to your card, say so in the return request; refunding to the original payment method is in any case the default (see refund timing).

If a line in the history is unclear, email [email protected] and we will explain it.